How can we help?

Got a question? Use the search bar above or get in touch with our friendly team of flooring professionals. We’d love to hear from you!

Frequently Asked Questions

What if I need to modify my order?

please contact us at support@flooringmonster.com or alternatively call us on 0800 xxx. xxx

What if I need to change my shipping address?

please contact us at support@flooringmonster.com or alternatively call us on 0800 xxx. xxx

When will I receive my order?

If you place your order before 2pm your order will be shipped the same day. Our standard shipping method is 3-5 working days by courier for express shipping please contact us at support@flooringmonster.com or alternatively call us on 0800 xxx. xxx

What is your returns policy?

We are happy to offer a 14 day hassle free returns policy. please see our terms and conditions for more information. Shipping must be paid for by the customer.

I lost my password, how to login?

Please follow the password reset policy on our accounts page.

What happens with my personal data?

Flooring Monster is committed to protecting your data. For more information on this please see our privacy policy.

Still have a question?

Please contact us for more information.

Tel: 0800 555 555

Email: support@flooringmonster.com